What
is VoiceMail Courier® ?
VoiceMail
Courier® is a call center service that will deposit
your marketing sales message into the voice mail of your
client or potential customer.
Developed
due to short comings of manual phone calls encountering
voicemail 80% of the time, instead of a preferred live
individual. Our service consists of live agents in our
call center that personally courier your recorded voice
message into the voicemail of the target client
Our
agents manually navigate past the reception or gate keeper
to reach every individuals mail box. At the press of a
button, the agents will manually activate message playback
into each target mail box. Your message will have been
personally couriered to its destination mail box, one
phone number at a time.
VoiceMail
Courier® call center is NOT an auto-dialer or voice
broadcast service. VoiceMail Courier®, is a call center
used for marketing and lead generation.
Why use VoiceMail Courier® ?
Phone
calling a target customer, who never answers the phone,
can be very time consuming. Don’t waste your time
manually dialing customers, only to find yourself in their
voice mail. Almost 85% of your outbound sales calls, or
retention calls never reach a live person.
But,
don’t get frustrated with voicemail jail, take advantage
of it,. Most of your staff can only make 50 to 70 sales
calls per day. VoiceMail Courier® call center liberates
you from the repetitive monotony of outbound calling,
and repeating another message, into a client’s voice
mail box.
Maximize
your time wisely and entertain in-bound customer calls,
instead of hit-and-miss outbound customer sales calls.
Focus on what you
do best. Eliminate mundane activities such as;
- Manually dialing
phone numbers,
- Ringing the phone,
- Waiting for an
answer,
- Negotiating with
reception,
- Be put on hold,
- Wait for the right
party to attend the phone, etc
- Get thrown into
voicemail
- Verbally repeat
another message into voice mail
All
this costs valuable time, and only increases your selling
cycle. Pay your sales staff to negotiate and close the
sale on an inbound call. Spend less time on arduous outbound
calls. You and your competition are calling the same clients.
Expedite your outbound campaigns with unprecedented speed.
Beat your competition to the client’s door step.
Getting through to the client first, with a clear message,
will give you the advantage.
VoiceMail
Courier® costs less than a traditional Call Center
- There is no live
script to read repetitively, so human intervention is
reduced, and so is cost.
- One agent can
make 1000 calls per day, a traditional call center can
not.
- Your message is
delivered with your voice, as if you made the actual
call. A traditional call center does not operate this
way. Traditional call centers charge by the hour, and
would prefer to recite each message into voice mail,
thereby incurring additional hourly costs.
- No surprise invoices
since we charge per call, not by the hour, so your costs
are predetermined in advance of your campaign.
- Your delivered
message is always exactly the same, without variance.
What
is VoiceMail Courier® used for ?
- Follow-up
to a direct mail campaign
- Cold calling potential
customers
- Client retention
and appreciation calls
- Reminders of live
events and web seminars
- Mass deliver a
specific voice such as that of a CEO, or President
- Mass disseminate
timely or critical information on short notice.
- Verify phone numbers
that are active or out-of-service.
- Promote traffic
to your web site
- Generate sales
leads
- Voicemail Marketing
- Event Marketing
- Increase Web Seminar
attendance
- Expedite your
client prospecting campaign by thousands of messages
per day.
Best
of all, the client will never know you used VoiceMail
Courier® call center, because the message delivered
can be with your recorded voice.
How VoiceMail Courier® came to be
Due
to FCC changes in the fax broadcasting industry, such
as the do not fax laws, and the do not call laws, companies
could no longer use certain means of communication such
as fax broadcasting, and voice broadcasting as a means
of procuring new clients. Faced with the specific absence
of the fax broadcasting medium as an inexpensive means
of finding new customers, sales people found themselves
making manual cold calls in order to solicit new business.
During
the sales cold call process, it was statistically measured
that 80% of the phone calls were not answered by a live
person, but instead were encountered with voicemail. Sales
people were forced to either;
- leave a message,
or
- hang up and call
back again, hoping to encounter a live person.
This
cold call process can become a great waste of time. With
the frustration of encountering voicemail and repeating
the same sales message, VoiceMail Courier® call center
was developed to deal with this repetitive phone task.
Who can use
VoiceMail Courier® ?
Any
company wishing to maximize on their outbound phone calls
can use VoiceMail Courier® call center. Any company
using an existing outbound call center can reduce their
costs by using VoiceMail Courier® call center. Any
company that has been affected by the FCC Fax broadcasting
regulations can use VoiceMail Courier® call center.
Companies
that require a sales message or event reminder message
to be consistent, precisely worded, and mass delivered
will advance with VoiceMail Courier® call center.
What is the
success rate with VoiceMail Courier®?
VoiceMail
Courier® call center is only a method of delivery.
Your success rate will depend entirely on your message
to the customer, your telephone list of the people you
are calling, and the quality of your product or service.
The
VoiceMail Courier® call center service will expedite
and multiply your exiting success rate. VoiceMail Courier®
call center will give you the advantage of speed over
your competition.
What our VoiceMail
Courier® operators will do
During
the process of arriving at the target voice mailbox, our
live VoiceMail Courier® call center operators will
handle every single outbound phone call, associated with
any business telephone system. Our VMC operators will
encounter and deal with;
- Switch board receptionist
and
- Personal assistants
- Direct dial by
number or extension
- Dial by name directories
- Being put on hold
- Being screened
by uncooperative attendants
What an Auto-Dialer
system can not do
VoiceMail
Courier® call center operator does what an Auto-Dialer
system can not do;
- Every call is
logged and labeled with the exact resulting outcome
- Overcome FCC regulations
pertaining to auto-dialers.
- Your message is
delivered precisely, and consistently into any type
of voice mail box
- Your voice message
is never played live, unless permission granted.
- Your reputation
is never damaged with delivery of incomplete messages,
or accidental live playback.
- Your message is
delivered only to the contact name you specify, and
to no one else. Auto dialers can not make that selection.
- Your message is
re-directed to the new contact, incase the old
contact name has changed.
- VoiceMail Courier®
call center operator can read a short script detailed
with your instructions, pre delivery of your message.
- VoiceMail Courier®
call center operator will hold, and pilot your
message to the correct target contact
Why use Voice Mail as a medium?
- People always
listen to their voice mail. You will have a guaranteed
listener-ship to your message. VoiceMail Courier®
call center recipients will be forced to listen to your
message.
- Voice mail is
not consuming fax paper or fax toner, and not intrusive.
- Your own voice
adds a human touch, is as persuasive as you want it
to be, and very personal. Your clients will appreciate
a personal call. A personal call carries more value
than email or any other direct mail campaign.
- Your clients will
never know, you used VoiceMail Courier® call center
to Clone your voice, and multiply your phone calling
efforts.
- VoiceMail Courier®
call center costs less than your employee’s base
pay.
- VoiceMail Courier®
call center is a faster campaign due to less training
required and costs much less than your traditional call
center.
- No worries about
inconsistent call center staff, every message is identical.
- Email lists are
very transient. Telephone numbers are more reliable
and don’t change as often, therefore your campaign
will be more successful with a phone list, instead of
an email list.
- You have been
forced to use voice mail. You have no control of the
fact 80% of phone calls go to voice mail. Don’t
be a victim of voice mail, use VoiceMail Courier®
call center to overcome this negative, and turn it into
a positive.
VoiceMail
Courier® telephone number lists
We
research and develop our own telephone number lists for
your usage. If the list you need is not available, you
can ask to have it researched at no cost to you, depending
on resources. Our list research efforts can be for both
business telephone number lists, and residential telephone
number lists.
Frequently
asked questions
- What is VoiceMail
Courier?
VoiceMail Courier® call center is a guided voice
message delivery system. We take a message recorded
by you, and drop it inside everyone’s voice mail
box. VoiceMail Courier® call center hand delivers
your recorded business message straight to voicemail.
This is not an Auto-dialer service.
- How do you deliver
a recorded message?
We dial every contact on a phone list. We use live operators
to navigate the call, past the reception, and straight
into a voice mail box. This process if often referred
to as a voicemail drop, or voicemail marketing.
- How do I get started?
- First, book your campaign
- Then, record your message
- Lastly, send us your phone contact list
- How fast can my
campaign start?
We need a 24 hour notice.
- How many messages
can you deliver?
We can deliver thousands of messages per day.
- When do you make
the calls?
We make our calls to satisfy your specific time frame
- What is the message
delivery success rate?
The success rate depends on your contact list, and the
number of retries.
- Where do I get
a contact list of phone numbers to call?
You can use your own client list, or we can help you
find a marketing list
- Do I get any output
after the job is finished?
Yes, you get a log report, and an exception report per
job.
The reports show accurate details for every single call.
- Who records the
message?
You can record the message, but we have in-house staff
that will do it free of charge.
- What is the maximum
length of the message?
Max length is 60 seconds, but we recommend 30 seconds.
- What does the
message sound like after its delivered?
Message quality is identical to your initial recording.
- How many retries
do you make per call incase it was busy?
As many retries as you want.
- What are your
call center hours of operation?
Generally 9 to 5, but we arrange to suit your needs.
- How should my
message be structured?
With VoiceMail Courier® call center, your message
should have the following structure; Hello, its Jim
Parker from XYZ company, I am calling to inform you
about our great services. I think you will benefit greatly,
and your return on investment will be realized very
quickly. Please call me at xxx-xxxx when you have a
moment to discuss your needs. Thank you.
- What is the geographical
coverage for VoiceMail Courier® call center?
VoiceMail Courier® call center coverage is across
North America.
- What is
your delivery rate per day?
We can deliver thousands of messages per day.
Customer Quotes
"Using the voice mail service has helped us tremendously
in driving attendance at our seminars and the automation
allowed us to continue working with our clients one on
one while the technology did the work of contacting hundreds
of prospective clients at once"
Warm regards, Sean Shea
IT marketing manager
° ° ° ° ° ° ° °
With your
Voice Services, our client has experienced a 30% increase
in calls and portrait studio appointments. You are by
far, the most professional voice broadcasting company
we have dealt with. Keep up the great work.
Andy Thomas,
Direct Marketing Company
°
° ° ° ° ° ° °
Voicemail Courier worked extremely
well with this marketing program. Registration to our
Conference was up by 45% within days of the voice broadcasting
being sent out.
Teresa Orofina,
Canadian Construction Company
° ° ° ° ° ° ° °
I have received many calls from our members commenting
on the Voicemail Courier Service provided for our upcoming
Conference and Tradeshow. It is a great way to make communications
between our Association and its members, with personal
touch. The personalize message from our Association President
was a success. Registration for our gala events was up
35% from last year.
Brendan Dolci, NY Association
Regards,
°
° ° ° ° ° ° °
Just wanted to thank you for all your hard work and recap
where we are so far.
I believe we're in the last two months of our third campaign
together and we are very pleased with the results you've
generated. To date it's been our most successful advertising
campaign. The amount and quality of business you've helped
us bring in is impressive to say the least and we intend
to do our best to keep these new clients happy for years
to come.
Your patience, willingness to try new exchanges and determination
to help us achieve our goals is genuinely appreciated.
Keep up the good work.
Regards,
Lynn F., Allstate
°
° ° ° ° ° ° °
Industry examples
Increase
exhibitors and Attendees:
Let us call all your contacts from previous shows for
you, for less cost and time. Increase event attendance
with a personal message.
Event,
Seminar, Annual Meeting Invitations:
Changes in last minute details and printing or mailing
delays can reduce the time you have to promote your event.
Boost
responses to email or direct mail:
When targeted individuals get a personal voicemail, it
gives them reason to look for and respond to your email
or direct mail. With VoiceMail Courier® call center,
your delivered voice message will become a higher priority.
Cold
Calls:
We make the calls for you. Many more than you can make
in a day or week
Member
Communications:
Fast delivery of information to your members or colleagues.
Your colleagues will appreciate the delivery of a personal
voice message.
Dealer
Promotions:
VoiceMail Courier® call center has the ability to
deliver a personalized offer related around a specific
promotion or upcoming special event.
Service
Satisfaction Follow-Up:
Let VoiceMail Courier® call center follow-up with
your customers to make sure they are satisfied with the
work that was done.
Recall
Notices:
Proactively and conveniently contact your customers to
schedule repairs for recall notices and get more than
your share of recall business and additional customer
pay revenue.
Surveys:
Our live operators will conduct precise surveys to help
understand your market
Customer
Service Follow-Up:
Let VoiceMail Courier® call center follow up with
your customers to make sure they are satisfied with your
products and services.
Client
list update/verification:
VoiceMail Courier® call center will update and verify
your existing client list by calling every contact number
and labeling the precise outcome of every single call.
Special
Offers and Discounts:
VoiceMail Courier® call center has the flexibility
to contact a targeted group of customers and offer them
special promotions to bring in additional business.
New
Products and Services:
Notify customers about new products and services that
are available or products related to existing programs
customers are enrolled in.
Seminar
Reminders and Events:
Use VoiceMail Courier® call center for special events,
speakers, sales, promotions, etc. to increase awareness
and boost attendance.
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